Help and FAQ
Bought Pro and want to switch it on? Three steps, no licence key needed.
- Install the extension from the Chrome Web Store or Firefox Add-ons if you have not yet.
- Right-click its icon and choose Options (in Firefox: Manage Extension, then Preferences), then find the Pro section.
- Enter the email address you used at checkout and click Activate.
Questions
How do I activate Pro after buying?
Open the options of the extension (right-click its icon, choose Options), find the Pro section, enter the email address you used at checkout and click Activate. Copy for AI and Tables for AI unlock at once. For Scrub for AI you can also use the Files tab of the online tool with the same address.
Where is my licence key?
There is none. Your purchase email address is the licence. When you click Activate, the extension asks our licence service whether a completed purchase exists for that address and stores a signed proof in your browser. Nothing else is needed, and nothing is sent to you besides the receipt from Paddle.
Which email address do I enter?
The one you typed at checkout. It is the address Paddle sent your receipt to. If you cannot find the receipt, look for an email from Paddle with the subject containing your product name, also check your spam folder.
It says that no purchase was found.
Check the spelling and that it is the address from checkout and not another one of yours. If you paid a moment ago, wait a minute and try again. Payments that are still processing, for example a slow bank transfer, only count once they are completed. A refunded purchase no longer counts. Still stuck? Write to [email protected] with the address and approximate time of payment.
I have not installed the extension yet.
Install it from the Chrome Web Store (or Firefox Add-ons) first, then activate. You can buy before or after installing, the order does not matter. The product pages have the Add to Chrome buttons: Copy for AI, Scrub for AI, Tables for AI.
Can I use Pro on another computer or browser profile?
Yes. Install the extension there and enter the same email address again. If you are signed in to Chrome with sync switched on, Chrome may carry your activation over by itself.
Does Pro stop working at some point?
No. Pro is a one time purchase. The extension checks about every two weeks whether the purchase was refunded. It keeps working without a connection, and it only switches off when the purchase was really refunded.
I want a refund.
You can get a full refund within 14 days of purchase, no questions asked. See the refund policy or write to [email protected].
I need an invoice or a VAT receipt.
Paddle is our merchant of record and issues the invoice. Open the receipt email from Paddle and use the link in it, or write to us and we help you find it.
Is my data sent anywhere?
No. The extensions work on your own device. The only thing that leaves your browser is the purchase email address during activation and the occasional refund check, see the privacy policy.
Still need help?
Write to [email protected]. Please do not send passwords or payment details. We reply as soon as we can.